Everything we do at Clermont Kaizen SL is for you and because of you. Everything changes in life — even Privacy Policies — but there is no need to panic. We continue to take the privacy and security of all our users very seriously. People like you, who do not want their data to be compromised. For this reason, Clermont Kaizen SL is fully committed to protecting your information, ensuring that you understand how we manage it and what your rights are.
By using the website clermontcapitalre.com (the “Website”) or any of its services and forms, Clermont Kaizen SL collects the personal data of each user (the “User” or, collectively, the “Users”) in accordance with this privacy policy (the “Privacy Policy”) and any future versions that may replace it.
Any User who does not agree with this Privacy Policy must refrain from accessing, completing forms on, or otherwise using the Website.
1. Data Controller
1.1.
The entity responsible for the collection and processing of your personal data on the Website is Clermont Kaizen SL, operating under the trade name Clermont Kaizen SL, with registered address at C/ Vista Alegre, 1, 0B – 28223 Pozuelo de Alarcón (Madrid, Spain), and Tax Identification Number B75413799 (hereinafter, Clermont Kaizen SL).
2. What information do we collect and process about you?
2.1.
Clermont Kaizen SL collects and processes different types of information relating to Users. In many cases, such information may constitute personal data. Information shall be considered “personal data” where it directly identifies or allows us to identify a natural person.
2.2.
Such personal data may be provided directly by the User through interaction with the Website or completion of available forms, or may be inferred from the relationship we maintain with you. Specifically:
Information you provide to us
You share personal data with us when you:
- Complete forms on our Website, including when you purchase products online, submit enquiries, create an account, and/or subscribe to receive promotional materials and newsletters.
- Respond to surveys or participate in competitions or prize draws.
- Communicate with us by telephone, email, post, or when you access your account, make a purchase, or submit an enquiry or suggestion.
- Contact us regarding our products or services, submit complaints, or make any other enquiries.
In particular, when you contact us by telephone, your calls may occasionally be recorded for training and monitoring purposes.
You are not obliged to provide us with your personal data. However, failure to do so may prevent us from processing your request or providing certain services, such as responding to enquiries.
Information we may collect about you
We collect information about you when you:
- Visit our Website, including details of visits such as the IP address used to connect your device to the Internet, MAC addresses, data traffic, location data, login information, time zone settings, browser type and versions, operating system and platform, weblogs, cookies, and other communication data and resources accessed. For further information, please refer to our Cookie Policy.
- Link your social media accounts with us to enable secure and simplified registration without creating a new account.
Where required by applicable law, Clermont Kaizen SL will obtain the necessary consents or otherwise process such data on an appropriate legal basis.
Information received from third parties
We may receive personal data about you from third parties:
- As a result of mergers or acquisitions, where your data is obtained from another company.
- When working with retail analytics companies, customer insight providers, credit reference agencies, and publicly available sources that assist us in understanding demographic and purchasing behaviours.
2.3.
The personal data that may be processed by Clermont Kaizen SL includes:
a) Customer data collected through the Website
- Contact details: name and surname, telephone number, email address, national identification number or tax number, and billing address.
- Contractual and banking data: debit or credit card number, purchase history, contracts, general terms and conditions, communications, enquiries, and surveys.
b) Prospective customer data, collected via Website forms, subject to the prior and express consent of the prospective customer:
- Contact details: name and surname, telephone number, and email address.
2.4.
Clermont Kaizen SL has enabled the following forms on the Website:
- Quotation request form
- Contact form
2.5.
Users guarantee that the personal data provided is true and accurate and undertake to notify any changes or updates. Users shall be responsible for any loss or damage caused to the Website, Clermont Kaizen SL, or any third party as a result of providing incorrect, inaccurate, or incomplete information.
2.6.
Failure to provide data considered necessary may prevent registration, submission of requests, or access to certain services.
2.7.
Under no circumstances is it necessary for Users to provide sensitive personal data, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, sexual life or orientation, or criminal records.
3. For what purposes and on what legal basis do we process your personal data?
3.1.
Clermont Kaizen SL uses your personal data to provide, develop, and improve the services offered through the Website.
3.2.
The specific purposes and legal bases are as follows:
A) MANAGEMENT OF SERVICE CONTRACTING
Legal basis: performance of pre-contractual measures and contracts, and Clermont Kaizen SL’s legitimate interest.
Clermont Kaizen SL may:
- Send electronic reminders if you start but do not complete a contracting process.
- Manage contracting, billing, and service provision.
- Provide access to purchased services, receipts, and order status.
- Detect fraud and identity theft.
- Respond to enquiries and requests.
- Communicate regarding contracted products or services.
- Exercise or defend legal claims.
B) HANDLING USER ENQUIRIES
Legal basis: pre-contractual or contractual measures, and user consent.
We may manage and respond to enquiries through available contact channels.
C) COMPLIANCE WITH LEGAL OBLIGATIONS
Legal basis: compliance with applicable legal obligations.
We may comply with legal requirements, respond to authorities, and prevent or detect fraud or criminal activity.
E) WEBSITE MANAGEMENT AND USAGE ANALYSIS
Legal basis: legitimate interest, and user consent where cookies are used.
We may:
- Analyse navigation behaviour.
- Improve products, services, and Website functionality.
- Analyse customer preferences.
- Conduct surveys and competitions.
- Inform users of service changes.
- Improve account management and user experience.
F) COMMERCIAL COMMUNICATIONS
Legal basis: legitimate interest (existing customers) or consent (prospective customers).
We may send tailored marketing communications and consult advertising exclusion lists in accordance with applicable law.
4. With whom do we share your information?
4.1.
Your data may be shared only with:
a) Service providers, including hosting, marketing agencies, IT providers, customer service, billing, advisory, audit, and consultancy firms, under strict confidentiality agreements.
b) Legal disclosures, where required by law or necessary to protect rights.
Users will be notified where legally permissible.
5. Automated decision-making
5.1.
Clermont Kaizen SL may conduct profiling to improve services and personalise marketing, with the aim of enhancing user experience.
6. International data transfers
6.1.
Data is processed within the European Economic Area.
6.2.
Where transfers occur outside the EEA, they will be subject to adequacy decisions or appropriate safeguards, including standard contractual clauses.
7. Data retention
7.1.–7.3.
Personal data is retained for the necessary period to fulfil its purpose, generally six (6) years following purchase, subject to legal obligations and blocking where applicable.
8. Data security
Clermont Kaizen SL implements appropriate technical and organisational measures to protect personal data, while acknowledging inherent Internet transmission risks.
9. Your rights
Users may exercise rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent by contacting: info@clermontcapitalre.com
10. Complaints
Users may contact Clermont Kaizen SL or lodge a complaint with the Spanish Data Protection Authority (AEPD).
11. Changes to this Privacy Policy
Clermont Kaizen SL reserves the right to amend this policy and will notify Users of significant changes via the Website.
12. Contact
For any questions regarding this Privacy Policy, please contact: